At EVE LINE CURATED, your satisfaction is important to us. We strive to provide premium tanning and self-care products that meet the highest quality standards. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The product must be in the same condition as when it was delivered.

  • Proof of purchase or your order confirmation is required.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they are defective or damaged upon arrival.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so we can review your request promptly.

Once verified, we will provide a replacement or issue a full refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange for the same product, please contact our customer support team for assistance.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used tanning and self-care products

  • Products with broken hygiene seals

  • Gift cards (if applicable)

  • Clearance or final sale items (unless damaged or defective)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly delivered item.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact our customer support team. We are committed to providing a smooth and hassle-free shopping experience.